Citroen EuroPass Frequently Asked Questions
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O1/. How do I reserve a Citroen EuroPass vehicle ?
It's easy! To place your order, just follow these simple steps:
Choose the Citroen model you want to order.

Confirm your intended pick up and drop off locations. To secure your booking, you will need to complete an online booking or/call our reservations centre. We require a deposit of $300 to request the vehicle. All bookings must be received by globalCARS.com.au at least 4 weeks prior to the intended pick up date. (In some cases, bookings can be made at shorter notice depending on vehicle availability and pick-up location).

You will be asked to sign an order form containing all the information necessary for your reservation (type of vehicle, any accessories, dates and places of delivery and return, flight details for airport deliveries, etc.) and to supply the following documents:
1 x CLEAR Photocopy of your Passport
1 x CLEAR Photocopy of your current drivers licence.

Once Vehicle is confirmed, a contract will be forwarded to you for signing. This contract will then need to be returned to globalCARS.

Final balance of payment is due 6 weeks before collection(or subect to specials at the time).

4 Weeks before collection you will receive your Pack which will include your contract, Letter of Confirmation and pick up and drop off location instructions and telephone numbers.
We recommend that you read the terms and conditions on the reverse of your copy of the contract when you receive it.

2/. Who is eligible to use this Tax Free Citroen EuroPass Program?

To take advantage of Citroen EuroPassprogram, for your holiday in Europe you must meet the following conditions :
-You hold a valid driving licence.
-You live in France's overseas departments/territories or outside the European Union.
-You have spent less than 180 days in European Union countries over the past 12 months.
-You do not have a remunerated activity in a European Union member state.
Any person satisfying Temporary Transit requirements can purchase a new vehicle tax-free.

TT contracts run for six months maximum. The length of the Citroen EuroPass contract is fixed to a maximum of 175 (for Paris, Paris Charles De Gaulle, Paris Orly) or 165 days (for all other France locations and European points as listed in brochure)

To be eligible, you must be :
-a TOURIST.
-a RESIDENT of a European Union member state waiting for relocation to a state outside the European Union.
-a STUDENT living outside European Union or in a French overseas department/territory and who is studying in France.
-An INTERN completing an internship or assignment and whose usual place of residence is outside European Union or in France's overseas departments/territories.
-Any person whose usual place of residence is outside European Union or in France's overseas departments/territories and who is completing his/her national service in France.

Full time Students attending Colleges and Universities in France can benefit from Temporary Transit terms and conditions for up to 12 months, non renewable. The twelve months run from the date on which the vehicle registration certificate is registered and not from the date of vehicle delivery
They must also :
-Be over 21 years old.
-Have held a driving licence for more than twelve months.
Contact globalCARS for details.

3/. Where can I collect my Citroen EuroPass vehicle?
We have over 34 locations in Europe. Pick-up and drop-off of Citroen vehicles are free of cost within France. Charges are applicable to pick-up and drop-off of vehicles in other European cities. These costs are pre-paid.

To collect your Citroen EuroPass you are required to produce a copy of your lease Contract (which will be provided to you prior to departure from Australia).Only the registered owner can take delivery of the vehicle (name as written on the contract), and the registered owner must return the vehicle. The pick up procedure should take approximately half hour in cities, airports and larger towns.

4/. Where can I drive my Citroen EuroPass vehicle?
Of all leasing operators Citroen EuroPass offers the broadest range of countries where your comprehensive insurance applies.

List of the Countries Where You Are Authorised To Drive:

Please note that due to local conditions in Europe,
insurance coverage for some countries is subject to change.
Albania Estonia Leichtenstein Romania
Andorra Finland Lithuania San Marino
Austria France Luxembourg Serbia & Montenegro
Balearic Islands Germany Macedonia Slovakia
Belarus Gibraltar Malta Slovenia
Belgium Greece Moldiva Spain(Inc Canary Islands)
Bosnia-Herzegovina Hungary Monaco Sweden
Bulgaria Ireland Morocco Switzerland
Croatia Islamic Republic of Iran Netherlands Tunisia
Cyprus Israel Norway Turkey
Czech Republic Italy Poland United Kingdom
Denmark Latvia Portugal Ukraine
Israel & The Islamic Republic of Iran are not covered by the Assistance CitroenTT. However the vehicle is covered by the Insurance in these countries.

Note: Some countries may require an International Driving Permit (IDP). Click here for more information.

5/. Who can drive the vehicle?
The spouse and family members of the contract holder may drive the vehicle provided that they meet Temporary Transit requirements. The contract holder must be present in metropolitan France/Europe during this use.

(The term "spouse" should be understood in the broadest sense: cohabiting partner or civil pact partner (PACS in France), if proof of this link can be provided - contract, tax declaration, rent receipt, etc.)

The vehicle registration certificate or insurance card will state the name of the person who signed the order form. No other names can be added.

6/. Can I Have Additional Drivers?
Additional drivers are free of charge, however the registered driver/contract holder must be in the vehicle at all times whilst the additional driver is driving. The additional driver must meet all the same requirements of the program as the registered driver/contract holder. No other name can be added to the vehicle registration certificate or the insurance documents. The name mentioned there is that of the person who signed the order form/contract. No other person may drive the vehicle other than those who fall into the criteria above.

7/.Will I get a new car and what are the purchase taxes such as GST / VAT?
Your Citroen car is a brand new vehicle and, under the special arrangement with the French Government, it is tax free.

8/.What Citroen EuroPass Insurance Cover ?
The insurance (CHARTIS) taken out as part of a Citroen EuroPass contract is a comprehensive insurance policy with no excess.

It covers : civil liability, fire, theft, attempted theft, glass breakage, natural disasters, legal protection, authorised driver cover, and full accident cover for the insured vehicle. It covers the holder of the contract as well as any other person carried free of charge, up to the number of seats specified on the registration certificate for the duration of the contract (the date on the green card shall prevail).

The countries covered (by insurance and assistance) are : Albania, Germany, Andorra, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bulgaria, Cyprus, Croatia, Denmark, Spain,( canaries and baleares) Estonia, Finland, France metropolitain France + Monaco, Greece, Hungary, Ireland, Iceland, Italy + Saint Marin, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia(FYROM) , Malta, Morocco, Norway, Netherlands, Poland, Portugal, Romania, United Kingdom, Gibraltar, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Czech Republic, Tunisia, Turkey, Ukraine.

NB : Beyond these territorial limits, the customer will bear civil, material and legal liability for any incidents.

The insurance certificate supplied on vehicle delivery gives a detailed summary of insurance cover and limits.

The following are not covered or reimbursed by the insurance and remain payable by the contract holder :
-loss or damage to personal belongings and objects
-expenses arising from lack of fuel or fuel inversion
-expenses arising following a puncture (not caused by an accident)
-expenses incurred following the loss of car keys, the vehicle registration certificate, etc.
NB: In the event of an accident with a replacement vehicle (rental vehicle), excess will be payable by the driver.
To drive a replacement vehicle, the driver must be at least 21 years of age and have held a driving licence for over a year.

9/.What is Citroen EuroPass-Euro Pass Assistance (24/7)?
In the event of an accident, attempted theft, theft or breakdown in any country covered (see list in question #4), the 24/7 assistance service provides prompt technical or material assistance.

For any Urgent Motoring Assistance call Citroen EuroPass-Euro Pass Assistance (24/7)
From France 0 800 05 24 24 (free phone from a landline in France but payable from a mobile phone)
From outside France: +33 5 49 25 24 24 (reverse charge accepted when using land line)

10/. Is there a limit on the number of kilometres I can drive my Citroen EuroPass ?
No, You can do as many or as few kilometres as you wish, it has no effect on the price or conditions.

11/.Does Citroen provide Safety equipment required by individual countries?
No. It is the responsibility of the client to ensure that they have the adequate and necessary items required.

Laws and requirements vary between countries.
Please visit the website
http://www.theaa.com/motoring_advice/overseas/index.html for relevant information.

Citroen cannot predict where each client will travel and therefore leave it to the client to enquire and purchase.

12/. Will a reflective jacket and breakdown triangle be provided in my Citroen EuroPass vehicle?
Citroen offers the safety kit in all cars delivered in FRANCE which includes a reflective jacket and triangle, free of charge. If the kits are not returned with the vehicle, Citroen Champ de Mars will charge the client's credit card 25 euros. For other countries please check requirements.

This jacket and triangle must be placed inside the cabin of the vehicle within reach of the driver (not in the boot). When exiting the car the jacket must be worn. Should there be a police control/check, if the jacket and triangle is not inside the cabin of the vehicle, you may be fined (amounts vary between country).

13/. Please explain the tyres fitted to the vehicles supplied.
All vehicles are supplied with standard tyres. Winter tyres are not available from Citroen. If winter tyres are fitted by the customer during the contract period, they must be removed and fitted with the standard tyres that were originally supplied with the vehicle, otherwise the contract holder will be invoiced for the cost of the standard tyres. Tyre punctures and tyre and wheel damage or vandalism of any kind are at the contract holder's expense.

Note: Standard tyres may not be suitable for winter road conditions and extreme weather in various countries throughout Europe. For safety reasons, it is the responsibility of the contract holder to ensure that their car suits the road, weather conditions and the legal requirements for road safety throughout the countries where the car will be driven during the term of the contract.

14/.Do I need to service my Citroen EuroPass vehicle ?
All our vehicles are delivered new.
A warranty inspection must be carried out to 20 000 kms (12 500 miles). This inspection is charged to the customer and must be performed by a representative of the Citroen network.

15 /. Please explain the satellite navigation system or GPS System.
Citroen Euro Pass offers many models with NAVIDRIVE GPS navigation systems. For further information on which models GPS is available on. Please contact Citroen for specification details on the various models. Refer to accessories for more information

16/ .What sort of in car entertainment system does my Citroen EuroPass have?
All Citroen EuroPass vehicles are fitted with a CD / Radio system. Many also have MP3 & iPod connections and some of the luxury people movers even have DVD players.

17/. How do I extend my contract during my stay?
How do I extend my contract during my stay ?
You can extend your Euro Pass contract for a maximum duration of 165 days for deliveries to cities elsewhere in France and for deliveries in Europe and 175 days for deliveries to Paris City and Orly and Roissy airports by calling Citroen Champ de Mars on 01 53 04 34 80 ( +33 1 53 04 34 80) at least 48 hours before the scheduled return date.

Prices per day differ from the prices applicable when you signed the Euro Pass contract.
Extra days must be paid directly to Citroen Champ de Mars by credit card.

Can I return the car before the set date ?
You can return your vehicle earlier than planned :

You must inform Citroen Champ de Mars at 01 53 04 34 80.
You will be reimbursed for any unused days beyond the first 23 paid days (any promotions will be included in the calculation).

A time deductible of 8 days remains payable and no reimbursements will be made for periods of less than 30 days. For student contracts, a time deductible of 30 days applies and no reimbursements will be made for periods of less than 90 days. In both cases, a 16% fee will be payable.

If you cancel before taking delivery of your vehicle, your Euro Pass representative may invoice cancellation fees depending on the state of progress of your order.

If the customer returns suddenly to his/her home country, leaving the vehicle in a country and/or place other than that stated on the order form, the cost of shipping the vehicle to the scheduled point of return will be payable by the customer.

18/. Can I change the date and time of delivery and return?
You can change the time and place (changing the place may result in a change in price) :
-of delivery: by contacting globalCARS before your departure. No changes can be made after the specified time limits (see question : What are the delivery times for a Citroen Euro Pass vehicle ?)
- for return: by contacting Citroen Champ de Mars at 01 53 04 34 80 at least 48 hours before your return to change the DAY or PLACE. In all cases, the change must be confirmed with the return centre. The list of telephone numbers for vehicle return centres is included in the vehicle document folder.

19/. What countries do I need an International Licence?
This area explains all you need about International Licences

20/.Can you advise about road toll charges in Europe?
There are toll roads throughout Europe and the way they "work" varies. In most countries you pay cash/Credit Card as you exit the toll road - with the piece of paper obtained when entering the toll road telling the toll booth where you entered.

Switzerland charges a fee for the use of motorways (green road signs). The vignette, which is a sticker applied to inside of the windscreen, costs a flat-rate price and is mandatory for motor vehicles. Vignettes can be purchased at customs offices at most border entries. also obtainable at post offices, petrol stations, automobile associations and railway stations. They are valid from 1 December until 31 January of the year after the following year.

Germany Emission Sticker: Restrictions on the circulation of vehicles are enforced in several German cities, in order to reduce
the levels of emission of fine particulates in some areas. The areas where restrictions apply will be indicated by signs
" Umweltzone" showing coloured vignettes ("Plakette") - green, yellow and red. To enter these areas, drivers will have
to stick a vignette on their vehicle windscreen, this can be obtained from technical inspection centres or approved garages, fine for non-compliance €40.00.

The owner of the vehicle (German or foreign) is required to present the registration certificate of the vehicle and pay a fee of 5 to 10 Euros. The colour of the vignette issued will depend on the type of engine and the Euro classification of the vehicle.

The fee is a 'one-off' charge and remains valid as long as it remains valid in any German City as long as it remains fixed in the vehicle i.e. not transferred to another vehicle.

http://www.mappy.co.uk/ is a fabulous web-site giving the road traveller a wealth of infomation.

Click here for European Driving Guide PDF (442 kb)

21/.Is a Diesel car better than Petrol?
Citroen offer an extensive range of both petrol and diesel models. If you plan on a long stay and driving many miles, then we recommend a car with diesel fuel. It is generally cheaper to purchase and gives better mileage.

Approximately 10-15 litres of fuel (petrol/diesel)is provided free of charge. Fuel and oil thereafter is at your cost.

22/. What is the price of Diesel / Petrol in Europe?
Diesel is generally a little cheaper but remember the fuel savings with Diesel. Usually about a third more distance out of a tank of Diesel than Petrol. CLICK HERE for the latest rates.

23./ Can I return the vehicle earlier than planned?
You can return your vehicle earlier than planned :

You must inform Citroen Champ de Mars at 01 53 04 34 80.
You will be reimbursed for any unused days beyond the first 23 paid days (any promotions will be included in the calculation).

A time deductible of 8 days remains payable and no reimbursements will be made for periods of less than 30 days. For student contracts, a time deductible of 30 days applies and no reimbursements will be made for periods of less than 90 days. In both cases, a 16% fee will be payable.

If you cancel before taking delivery of your vehicle, your Citroen EuroPassrepresentative may invoice cancellation fees depending on the state of progress of your order.

If the customer returns suddenly to his/her home country, leaving the vehicle in a country and/or place other than that stated on the order form, the cost of shipping the vehicle to the scheduled point of return will be payable by the customer

24./ Tell me about the payment procedure and what if I need to cancel?

DEPOSIT: A non refundable deposit of $500 is required is required within 7 days of the issue of the confirmed Invoice.
PAYMENT : Final payment due 6 weeks before before departure /or subject to special earlybird conditions as listed on invoice

Citroen EuroPass Cancellation Fees Car Leasing
Cancellations more than 4 weeks prior to collection $300
31 - 0 days prior to pick up $300 + Suppliers Fees
Amendment fee FREE *subject to suppliers charges

No show or early return 100% of rental costs. i.e. No refund for unused services.

Registration papers must be completed and returned at least 4 weeks prior to collection of your car.

Additional time may be required if you are collecting outside of France.

 

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