Citroen
EuroPass Frequently Asked Questions
Belgium - France - Germany - Holland - Italy - Portugal - Spain
2019 Season Citroen Leasing Rates
O1/.
How do I reserve a Citroen EuroPass vehicle ?
It's easy! To place your order, just follow
these simple steps:
Choose the Citroen model you want to order.
Confirm your intended pick up and drop off locations.
To secure your booking, you will need to complete an online
booking or/call our reservations centre. We require a deposit
of $300 to request the vehicle. All bookings must be received
by globalCARS.com.au at least 4 weeks prior to the intended
pick up date. (In some cases, bookings can be made at shorter
notice depending on vehicle availability and pick-up location).
You will be asked to sign an order form containing all
the information necessary for your reservation (type of
vehicle, any accessories, dates and places of delivery
and return, flight details for airport deliveries, etc.)
and to supply the following documents:
1 x CLEAR Photocopy of your Passport
1 x CLEAR Photocopy of your current drivers licence.
Once Vehicle is confirmed, a contract will be forwarded
to you for signing. This contract will then need to be
returned to globalCARS.
Final balance of payment is due 6 weeks before collection(or
subect to specials at the time).
4 Weeks before collection you will receive your Pack which
will include your contract, Letter of Confirmation and
pick up and drop off location instructions and telephone
numbers.
We recommend that you read the terms and conditions on
the reverse of your copy of the contract when you receive
it.
2/. Who is eligible to use this Tax Free Citroen EuroPass
Program?
To
take advantage of Citroen EuroPassprogram, for your
holiday in Europe you must meet the following conditions
:
-You hold a valid driving licence.
-You live in France's overseas departments/territories
or outside the European Union.
-You have spent less than 180 days in European Union countries
over the past 12 months.
-You do not have a remunerated activity in a European Union
member state.
Any person satisfying Temporary Transit requirements can
purchase a new vehicle tax-free.
TT
contracts run for six months maximum. The length of
the Citroen EuroPass contract is fixed to a maximum
of 175 (for Paris, Paris Charles De Gaulle, Paris Orly)
or 165 days (for all other France locations and European
points as listed in brochure)
To be eligible, you must be :
-a TOURIST.
-a RESIDENT of a European Union member state waiting for
relocation to a state outside the European Union.
-a STUDENT living outside European Union or in a French
overseas department/territory and who is studying in France.
-An INTERN completing an internship or assignment and whose
usual place of residence is outside European Union or in
France's overseas departments/territories.
-Any person whose usual place of residence is outside European
Union or in France's overseas departments/territories and
who is completing his/her national service in France.
Full
time Students attending Colleges and Universities in
France can benefit from Temporary Transit terms and
conditions for up to 12 months, non renewable. The twelve
months run from the date on which the vehicle registration
certificate is registered and not from the date of vehicle
delivery
They must also :
-Be over 21 years old.
-Have held a driving licence for more than twelve months.
Contact globalCARS for details.
8/.What
Citroen EuroPass Insurance Cover
?
The insurance (CHARTIS) taken out as part of a Citroen
EuroPass contract is a comprehensive insurance policy
with no excess.
It
covers : civil liability, fire, theft, attempted
theft, glass breakage, natural disasters, legal protection,
authorised driver cover, and full accident cover for
the insured vehicle. It covers the holder of the contract
as well as any other person carried free of charge, up
to the number of seats specified on the registration
certificate for the duration of the contract (the date
on the green card shall prevail).
The
countries covered (by insurance and assistance)
are : Albania, Germany, Andorra, Austria, Belarus, Belgium,
Bosnia And Herzegovina, Bulgaria, Cyprus, Croatia, Denmark,
Spain,( canaries and baleares) Estonia, Finland, France
metropolitain France + Monaco, Greece, Hungary, Ireland,
Iceland, Italy + Saint Marin, Latvia, Liechtenstein,
Lithuania, Luxembourg, Macedonia(FYROM) , Malta, Morocco,
Norway, Netherlands, Poland, Portugal, Romania, United
Kingdom, Gibraltar, Serbia, Slovakia, Slovenia, Sweden,
Switzerland, Czech Republic, Tunisia, Turkey, Ukraine.
NB
: Beyond these territorial limits, the customer will
bear civil, material and legal liability for any incidents.
The insurance certificate supplied on vehicle delivery
gives a detailed summary of insurance cover and limits.
The following are not covered or reimbursed by the insurance
and remain payable by the contract holder :
-loss or damage to personal belongings and objects
-expenses arising from lack of fuel or fuel inversion
-expenses arising following a puncture (not caused by
an accident)
-expenses incurred following the loss of car keys, the
vehicle registration certificate, etc.
NB: In the event of an accident with a replacement vehicle
(rental vehicle), excess will be payable by the driver.
To drive a replacement vehicle, the driver must be at
least 21 years of age and have held a driving licence
for over a year.
9/.What
is Citroen EuroPass-Euro Pass Assistance (24/7)?
In the event of an accident, attempted theft, theft or
breakdown in any country covered (see list in question
#4), the 24/7 assistance service provides prompt technical
or material assistance.
For any Urgent Motoring Assistance call Citroen EuroPass-Euro
Pass Assistance (24/7)
From France 0 800 05 24 24 (free phone from a landline
in France but payable from a mobile phone)
From outside France: +33 5 49 25 24 24 (reverse charge
accepted when using land line)
10/.
Is there a limit on the number of kilometres I can
drive my Citroen EuroPass ?
No, You can do as many or as few kilometres as you wish,
it has no effect on the price or conditions.
11/.Does
Citroen provide Safety equipment required by individual
countries?
No. It is the responsibility of the client to ensure that
they have the adequate and necessary items required.
Laws and requirements vary between countries.
Please visit the website
http://www.theaa.com/motoring_advice/overseas/index.html for relevant information.
Citroen cannot predict where each client will travel
and therefore leave it to the client to enquire and purchase.
12/.
Will a reflective jacket and breakdown triangle be
provided in my Citroen EuroPass vehicle?
Citroen offers the safety kit in all cars delivered in FRANCE which includes a reflective jacket and
triangle, free of charge. If the kits are not returned with
the vehicle, Citroen Champ de Mars will charge the client's
credit card 25 euros. For other countries please check requirements.
This jacket and triangle must be placed inside the cabin
of the vehicle within reach of the driver (not in the
boot). When exiting the car the jacket must be worn.
Should there be a police control/check, if the jacket
and triangle is not inside the cabin of the vehicle,
you may be fined (amounts vary between country).
13/.
Please explain the tyres fitted to the vehicles supplied.
All vehicles are supplied with standard tyres. Winter tyres
are not available from Citroen. If winter tyres are fitted
by the customer during the contract period, they must be
removed and fitted with the standard tyres that were originally
supplied with the vehicle, otherwise the contract holder
will be invoiced for the cost of the standard tyres. Tyre
punctures and tyre and wheel damage or vandalism of any
kind are at the contract holder's expense.
Note: Standard tyres may not be suitable for winter
road conditions and extreme weather in various countries
throughout Europe. For safety reasons, it is the responsibility
of the contract holder to ensure that their car suits
the road, weather conditions and the legal requirements
for road safety throughout the countries where the car
will be driven during the term of the contract.
14/.Do
I need to service my Citroen EuroPass vehicle
?
All our vehicles are delivered new.
A warranty inspection must be carried out to 20 000
kms (12 500 miles). This inspection is charged to the
customer and must be performed by a representative of
the Citroen network.
15
/. Please explain the satellite navigation system or
GPS System.
Citroen Euro Pass offers many models with NAVIDRIVE GPS
navigation systems. For further information on which models
GPS is available on. Please contact Citroen for specification
details on the various models. Refer to accessories for
more information
16/
.What sort of in car entertainment system does my Citroen
EuroPass have?
All Citroen EuroPass vehicles are fitted with a CD /
Radio system. Many also have MP3 & iPod connections
and some of the luxury people movers even have DVD players.
17/.
How do I extend my contract during my stay?
How do I extend my contract during my stay ?
You can extend your Euro Pass contract for a maximum duration
of 165 days for deliveries to cities elsewhere in France
and for deliveries in Europe and 175 days for deliveries
to Paris City and Orly and Roissy airports by calling Citroen
Champ de Mars on 01 53 04 34 80 ( +33 1 53 04 34 80) at
least 48 hours before the scheduled return date.
Prices per day differ from the prices applicable when
you signed the Euro Pass contract.
Extra days must be paid directly to Citroen Champ de
Mars by credit card.
Can I return the car before the set date ?
You can return your vehicle earlier than planned :
You must inform Citroen Champ de Mars at 01 53 04 34
80.
You will be reimbursed for any unused days beyond the
first 23 paid days (any promotions will be included in
the calculation).
A time deductible of 8 days remains payable and no reimbursements
will be made for periods of less than 30 days. For student
contracts, a time deductible of 30 days applies and no
reimbursements will be made for periods of less than
90 days. In both cases, a 16% fee will be payable.
If you cancel before taking delivery of your vehicle,
your Euro Pass representative may invoice cancellation
fees depending on the state of progress of your order.
If the customer returns suddenly to his/her home country,
leaving the vehicle in a country and/or place other than
that stated on the order form, the cost of shipping the
vehicle to the scheduled point of return will be payable
by the customer.
18/.
Can I change the date and time of delivery and return?
You can change the time and place (changing the place may result
in a change in price) :
-of delivery: by contacting globalCARS before your departure.
No changes can be made after the specified time limits (see
question : What are the delivery times for a Citroen Euro Pass
vehicle ?)
- for return: by contacting Citroen Champ de Mars at 01 53
04 34 80 at least 48 hours before your return to change the
DAY or PLACE. In all cases, the change must be confirmed with
the return centre. The list of telephone numbers for vehicle
return centres is included in the vehicle document folder.
19/.
What countries do I need an International Licence?
This area explains all you need about International Licences
20/.Can
you advise about road toll charges in Europe?
There are toll roads throughout Europe and the way they "work" varies.
In most countries you pay cash/Credit Card as you exit
the toll road - with the piece of paper obtained when entering
the toll road telling the toll booth where you entered.
Switzerland charges a fee for the use of motorways (green
road signs). The vignette, which is a sticker applied
to inside of the windscreen, costs a flat-rate price
and is mandatory for motor vehicles. Vignettes can be
purchased at customs offices at most border entries.
also obtainable at post offices, petrol stations, automobile
associations and railway stations. They are valid from
1 December until 31 January of the year after the following
year.
Germany
Emission Sticker: Restrictions on the circulation
of vehicles are enforced in several German cities, in
order to reduce
the levels of emission of fine particulates in some areas.
The areas where restrictions apply will be indicated
by signs
"
Umweltzone" showing coloured vignettes ("Plakette")
- green, yellow and red. To enter these areas, drivers
will have
to stick a vignette on their vehicle windscreen, this
can be obtained from technical inspection centres or
approved garages, fine for non-compliance €40.00.
The owner of the vehicle (German or foreign) is required
to present the registration certificate of the vehicle
and pay a fee of 5 to 10 Euros. The colour of the vignette
issued will depend on the type of engine and the Euro
classification of the vehicle.
The fee is a 'one-off' charge and remains valid as long
as it remains valid in any German City as long as it
remains fixed in the vehicle i.e. not transferred to
another vehicle.
http://www.mappy.co.uk/ is a fabulous web-site giving
the road traveller a wealth of infomation.
Click here for European Driving Guide PDF (442 kb)
21/.Is
a Diesel car better than Petrol?
Citroen offer an extensive range of both petrol and diesel
models. If you plan on a long stay and driving many miles,
then we recommend a car with diesel fuel. It is generally
cheaper to purchase and gives better mileage.
Approximately 10-15 litres of fuel (petrol/diesel)is
provided free of charge. Fuel and oil thereafter is at
your cost.
22/.
What is the price of Diesel / Petrol in Europe?
Diesel
is generally a little cheaper but remember the fuel savings
with Diesel. Usually about a third more
distance out of a tank of Diesel than Petrol. CLICK
HERE for the latest rates.
23./
Can I return the vehicle earlier than planned?
You can return your vehicle earlier than planned :
You must inform Citroen Champ de Mars at 01 53 04 34
80.
You will be reimbursed for any unused days beyond the
first 23 paid days (any promotions will be included in
the calculation).
A time deductible of 8 days remains payable and no reimbursements
will be made for periods of less than 30 days. For student
contracts, a time deductible of 30 days applies and no
reimbursements will be made for periods of less than
90 days. In both cases, a 16% fee will be payable.
If you cancel before taking delivery of your vehicle,
your Citroen EuroPassrepresentative may invoice cancellation
fees depending on the state of progress of your order.
If the customer returns suddenly to his/her home country,
leaving the vehicle in a country and/or place other than
that stated on the order form, the cost of shipping the
vehicle to the scheduled point of return will be payable
by the customer
24./
Tell me about the payment procedure and what if I need
to cancel?
DEPOSIT: A non refundable deposit of $500 is required
is required within 7 days of the issue of the confirmed
Invoice.
PAYMENT : Final payment due 6 weeks before before departure
/or subject to special earlybird conditions as listed
on invoice
Citroen EuroPass Cancellation Fees Car Leasing
Cancellations more than 4 weeks prior to collection $300
31 - 0 days prior to pick up $300 + Suppliers Fees
Amendment fee FREE *subject to suppliers charges
No show or early return 100% of rental costs. i.e. No
refund for unused services.
Registration papers must be completed and returned at
least 4 weeks prior to collection of your car.
Additional time may be required if you are collecting
outside of France.