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Terms & Conditions

ELIGIBILITY:
Citroën DriveEurope customers are eligible for a new tax free Citroën with temporary number plates for a minimum period of 17 days and a maximum of 165 days if they are:

1. Tourists, visitors and EU citizens who have resided outside the EU for more than 6 months and are not in receipt of income from EU revenue producing activities and plan to return to their residence outside the EU at the end of their stay.

2. Full time students attending colleges and universities in France can lease a vehicle from 90 days to 265 days.

3. Please note: For Australian and New Zealand residents only.
  
AGE:
The minimum age to lease a new Citroën under this program is 21 years and must have held a full driver's licence for 12 months. There is no upper age limit to lease a vehicle in this program.

WHO CAN DRIVE THE VEHICLE:
By French law, The person holding title to the contract (whose name is repeated on the vehicle registration certificate), their spouse, direct ascendants or descendants may drive the vehicle if they meet all the same conditions for obtaining temporary registration for transit. The immediate family members may drive locally without the registered driver in the vehicle. Under no circumstance can the family member take the vehicle across any borders without the registered driver being in the vehicle. The contract holder must be in the E.U. during the use of the vehicle.

No other name can be added to the vehicle registration certificate or the insurance documents. The name mentioned there is that of the person who signed the order form. No other person may drive the vehicle other than those who fall into the critera above.

ADDITIONAL DRIVERS:
Additional drivers are free, however the registered driver must be in the vehicle at all times whilst the additional driver is driving. All additional drivers must comply with all requirements of the lease. No other name can be added to the vehicle registration certificate or the insurance documents. The name mentioned there is that of the person who signed the order form/contract. No other person may drive the vehicle other than those who fall into the criteria above.

In relation to the case of same sex couples and de facto relationships. It has been declared by the French Customs that a Statutory Declaration is sufficient and valid to endorse a legal relationship that comes under the French law of who can drive the car and this original statutory declaration is to be accompanied with the contract along with copies of passports & drivers licenses.

BANK DETAILS AND PROMISSORY NOTE:
As a condition of providing a vehicle under the Citroën DriveEurope program, as a security measure, Citroën requires that you provide either credit card details on their order form/contract or a completed Citroën promissory note. This is a written guarantee between the customer and Citroën Champ de Mars that relate to the "T" series Special Conditions on the reverse of the order form/contract. Please refer to the conditions on the reverse of the order form/contract for further details.

At the end of the contract period the customer may return the vehicle to the destination nominated on the Contract unless you have followed the procedures to amend the drop off location. The Promissory Note is then void.

FINAL PAYMENT:
Final payment for your reservation, including the return of your Citroën DriveEurope Contract and personal documents, should be made 6 weeks prior to the date of pick-up in Europe and prior to your departure from Australia. Delays in picking up your vehicle could result should final payment and documents not be received within 6 weeks, or the reservation may be cancelled.

RESERVATION DEPOSIT:
A non-refundable deposit of Australian $300 is required at the time of making your reservation.

CANCELLATION:

AMENDMENT TO RESERVATION:
All amendments to a Citroën DriveEurope Contract must be made 4 weeks prior to the date of pick-up in Europe. A fee of Australian $30 is charged for these amendments, except where new documents are required. A re-issue fee of Australian $60 will apply. Please note: No changes are permitted to car type or pick-up point within 4 weeks of collection.

NAME CHANGES:
Citroen do not allow name changes to bookings. If a booking needs to be changed to a different name, you would have to cancel your original booking and rebooked. (cancellation fee's apply)

ADDITIONAL COSTS:
The Citroën DriveEurope Program is a tax-free sale with a buy-back agreement. Once you have paid for your lease, including any accessories and pick-up and drop-off costs where applicable, your only vehicle costs are fuel. Vehicles are delivered to you with 15 litres of petrol or 10 litres of diesel fuel. Tolls, Motorways and vehicle parking costs are not included.

It is important that you return all the keys, Safety kit, transponder card, insurance and registration papers. A charge of up to $650.00 will apply to the contract holders at the time of the vehicle return if these items are not returned with the vehicle.

DRIVER'S LICENCE:
The driver(s) must hold a full Australian driver's licence and an International Driver's Licence. These must be presented as well as a valid passport and a copy of the order form / contract to pick up the vehicle.

INTERNATIONAL DRIVING PERMITS (IDP):
An International Driving Permit (IDP) is required or recommended in many countries when driving a motor vehicle.

SERVICE COSTS:
First service is at 15,000 / 20,000 kilometre service intervals for diesel / petrol powered vehicles which are the responsibility of the user of the vehicle. Tyre punctures and tyre and wheel damage are at the leasee's expense.

TYRES:
All vehicles are supplied with standard tyres. Snow tyres are only available by private purchase. If you decide to purchase your own snow tyres you must return the vehicle with it’s original tyres. Snow chains can be ordered with Drive Travel & pre-paid before departure and supplied by Citroen on collection. Tyre punctures and tyre and wheel damage of any kind are at the leasee’s expense.

Note: Standard tyres may not be suitable for winter road conditions and extreme weather in various countries throughout Europe. For safety reasons, it is the responsibility of the contract holder to ensure that their car suits the road, weather conditions and the legal requirements for road safety throughout the countries where the car will be driven during the term of the contract.

ACCESSORIES:
Accessories privately purchased by customers at own discretion are not eligible for refund or buy-back on return of vehicle.

PICK UP AND DROP OFF COSTS:
Pick up and drop off of Citroen DriveEurope vehicles are FREE of cost within france. Charges are applicable to pick up and drop off of vehicles in other European cities. These costs are pre-paid.

CONTRACT EXTENSION COSTS:
A request for a contract extension should be made 10 days prior to the expiration date of the original contract with payment reaching Citroën Champ De Mars 5 days before the expiration date of the original contract.

It is necessary to advise Citroën Champ De Mars of a location to which extension insurance documents can be sent to you. If the extension payment is not made, the vehicle will only be insured for the initial contract period. Extensions are calculated on a daily rate according to Citroën Champ De Mars extension pricing, which is a higher daily rate than the published daily rate on the Citroën Australia price list.

OPENING HOURS:
Please check with Citroen DriveEurope to confirm the opening hours of pick up and drop off locations. Some locations require appointments 72 hours in advance if not arriving by a scheduled flight.

PICK UP OF VEHICLE:
When ready to pick-up your Citroën vehicle you must have your valid passport, a full and valid driver's licence, an international driver's licence and the copy of the order form / contract to present to the Citroën staff. Please Note: Customers picking up vehicles from or driving in France or Spain are required to purchase a reflective jacket and breakdown triangle.

Note: For other countries please check local requirements. It is the responsibility of the client to ensure that they have the adequate and necessary items required. The laws and requirements vary between countries. Citroën cannot predict where each client will travel and therefore leave it to the client to enquire and purchase.

COST OF FUEL IN EUROPE:
Please check here for the latest reports: http://www.theaa.com/motoring_advice/fuel/

DROP OFF OF VEHICLE:
All Citroën DriveEurope vehicles must be returned to the destination listed on the customer's Citroën Champ De Mars order form / contract and letter of confirmation or the booking agent confirmation. If delivered to another location additional charges will apply to the customer or the booking agent.

It is important to contact your return destination by telephone 48 hours in advance to advise of the return of the vehicle.The telephone number of your return destination is provided in your Citroën DriveEurope letter of confirmation.

EARLY RETURN / AMENDMENTS TO DROP OFF:
Amendments to drop off location can only be arranged by contacting the Citroen office in Paris at least 72 hours prior to your return date. Some additional charges may apply and must be paid prior to the return of the vehicle.

REFUNDS:
A refund of unused days after collection is possible but is subject to fees and charges, plus agency fees that may vary from agent to agent. Early returns must be made 8 days before the contract expires for a refund to be considered. A minimum of 35 days is charged before a refund is considered. No refund will be made for contracts that have been running for less than 30 days.

For students there is no refund for under 90 days and if over 90 days, 30 days will be retained before a refund is considered. No refund for agent's "special promotions or offers" regardless of duration. Please forward your request to Drive Travel. An administration fee of $50 will be applied to process all refund requests by Citroën DriveEurope/EuroPass. Travel insurance is highly recommended.

DRIVE SIDE:
All Citroën DriveEurope vehicles are supplied as LEFT HAND DRIVE.

VEHICLE IMMOBILISATION:
In the event of a loan vehicle being required due to mechanical breakdown, accident or repairs, the assistance and insurance conditions are as indicated in the rental contract, and will no longer pertain to the terms and conditions of the original order form/ contract. A replacement vehicle of the same or lower category will be available, without any specific equipment and within the limits of local availability. It is a requirement that the replacement vehicle be returned to the location at which the replacement vehicle was supplied from, unless otherwise indicated by Assistance Citroën T.T. Assistance Citroën T.T. can be contacted on: 33 5 49 25 24 24 In all cases, Assistance Citroën T.T., reserves the right to elect a solution and make the final decision. Assistance Citroën T.T. will not support or retrieving the vehicle stipulated in the order form/contract when it is said "repaired".

BREATHALYZER:
New French Law from 01 July 2012 - that requires every driver in France to carry two certified alcohol breathalyzers in the motor vehicle. Every driver must have :
• A brand new breathalyzer
• A valid breathalyzer (which is valid 2 years)
• Complying with the NF ( Norme FranÁaise ) norm

If stopped by local police, the fine for not having a breathalyzer will be EUR 11. But there will be a limited grace period st through 1 November 2012, when it will become mandatory. Please note that a breathalyzer costs EUR 1 or 2 and you can find it in the following retail outlets:
• In supermarkets
• In gas stations
• In drugstores
• On-line websites

Citroen DriveEurope will provide breath analysers in cars picked up in France from November 1. The breath analyser supplied will be a disposable type, therefore, if it is used, another unused breath analyser must be purchased at the contract holder cost and left in the car.

INSURANCE:
Not covered by insurance are punctured or damaged tyres, loss or non return of the vehicles keys, safety kit, transponder key card, registration and insurance papers, incorrect fuel in fuel tank, repairs or work done to your vehicle unless authorised by Citroen Champ de Mars, personal effects, telephone calls, window glass and exterior mirrors.

TRAVEL INSURANCE:
Travel insurance is the responsibility of the customer. We recommend customers contact a travel agent or an insurance company to obtain travel insurance.

Important Note: Personal effects that are destroyed or damaged as a result of fire or theft from the vehicle are not insured under the Citroën DriveEurope/EuroPass vehicle insurance schedule. It is strongly advised that personal travel insurance is obtained for the duration of the trip to cover all personal effects in the event of fire, theft or accidental damage.

VEHICLE INSURANCE:
The insurance document for the Citroën DriveEurope vehicle will be issued at the time of pick-up of the vehicle. The vehicle is covered for full comprehensive insurance in the countries listed here. Please note that due to local conditions in Europe, insurance coverage for some countries is subject to change.

It is important that you check with Citroën DriveEurope to ensure the insurance is valid for your destinations. Customers who travel in a country where the insurance is not valid do so at their own risk and shall assume full responsibility for any incidents during the course of their travels in those countries.

ROADSIDE ASSISTANCE:
Roadside assistance may not be available in some countries where the vehicle insurance policy is in effect. Please contact us for more details.

QUOTATIONS:
Quotations on the Citroën DriveEurope/EuroPass programme, either verbal or in writing are valid for 7 days from the date of quote and are in Australian dollars.

CITROEN ASSISTANCE GUIDE:
Click here for the Citroen Assistance Guide (102 Kb - PDF)

CONSUMER CLAIMS:
All consumer claims must be lodged in writing within 30 days of the return of the Citroën DriveEurope vehicle. Claims will only be considered upon presentation of original invoices and receipts. Duplicates and photocopies will not be accepted when making a claim.

Only the General Manager, Citroen Champ De Mars in Paris can authorise consumer claims in Europe. verbal or Written advice from anyone other than the General Manager, Citroen Champ De Mars are not eligible for any claim.

DISCLAIMER:
Drive Travel acts as an agent for Ateco Automotive Pty Limited trading as Citroën Australia and Citroën DriveEurope/EuroPass. Citroen Drive/Europe/EuroPass reserves the right to discontinue or change the models, features, specifications, options, designs and prices of the products referred to without incurring any liability whatsoever to any purchaser or prospective purchaser of any such products. Some of the items referred to are at extra cost.

ADDITIONAL INFORMATION:
Ateco Automotive Pty Limited (hereafter referred to as The Company) issue all Leasing Contracts subject to the terms and conditions specified by the supplier. By accepting the Order Form / Lease Contract and utilising the services, persons agree that neither The Company nor any of its representatives shall be liable to any person for any loss, injury or damage to such person or their belongings or otherwise in connection with the Lease Contract resulting directly or indirectly from any occurrences beyond its control including breakdown in equipment, strikes, theft, delay or cancellations or of changes in itinerary or schedules etc. Travel documents are the responsibility of the person taking the tour, as is compliance with Customs regulations.The Company reserves the right to deny a booking request. No employee of The Company or affiliated companies or representatives can change the terms under which any person agrees to take up any offer with this product.

CITROËN CHAMP DE MARS CUSTOMER CONTRACT:
We recommend that customers read the Terms and Conditions on the reverse side of their copy of the Citroën Champ De Mars Contract and the Assistance TT Brochure ( Click Here - 102 Kb PDF ).Those Terms and Conditions form part of the Citroën DriveEurope Terms and Conditions. An English translation of the terms and conditions on the contract are provided with each contract.

WHERE CAN I DRIVE MY CITROEN ?
Of all tourist leasing operators Citroën DriveEurope offers the broadest range of countries where your comprehensive insurance applies.Vehicles can be driven throughout Western and Eastern Europe such as: